> ## Documentation Index
> Fetch the complete documentation index at: https://help.2chip.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How 2Chip notifications work

> How service push notifications and promotional messages are controlled.

2Chip has two notification settings: **Push notifications** and **Discounts & promotions**.

## Push notifications

One main switch controls service push notifications such as:

* eSIM ready;
* plan activated;
* data running low or used up;
* plan expiring soon;
* top-up applied;
* refund completed;
* important eSIM issue;
* support replied.

There are no separate switches for “Orders” and “Plans & data”.

If push notifications are disabled, important events can still remain visible in the in-app notification center.

## Discounts & promotions

This is a separate marketing switch for broad promotions, advertising discounts, marketing campaigns, and mass promo codes.

Turning it off does not disable service notifications.

Referral rewards are service events, not mass marketing.

## System permission

The in-app setting cannot override iOS or Android notification permission.

If notifications are blocked at the OS level, 2Chip can direct you to system settings.

## Email

Email remains useful for receipts and payment documents, refunds and important money events, support replies, and selected account-security events.

Marketing email should depend on marketing consent.

## Why there is no push for every state

Intermediate states such as **Checking payment** and **Preparing eSIM** are usually better shown inside the order.

On the happy path, 2Chip avoids sending “Payment successful” immediately followed by “eSIM ready”. The main useful push is **eSIM ready**.

> [card] [Need help?](https://help.2chip.app/en/about/contact-support.md)
>
> If a notification is tied to an order or eSIM problem, open support from that context.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.