> ## Documentation Index
> Fetch the complete documentation index at: https://help.2chip.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to top up an eSIM

> How to manually add data or validity to an existing eSIM, when top-up is available, and what happens after payment.

If a specific eSIM supports top-up, you can add a compatible package without installing a new eSIM profile.

Open that eSIM and tap **Top up**.

> [!NOTE]
>
> There is no automatic renewal or automatic future charging at launch. Every top-up is selected and paid for manually.

## When Top up is available

The button is shown only when the provider currently allows top-up for that eSIM.

It can be available:

* before the eSIM is installed;
* before the plan activates;
* while the plan is active;
* after a fixed data allowance is exhausted, if the validity has not ended and the provider still allows top-up.

If top-up is no longer available, 2Chip hides the action and offers a new product instead.

## How to top up

**1. Open the eSIM**

Go to **My eSIMs** and choose the profile you want to top up.

**2. Tap Top up**

2Chip shows only options compatible with that eSIM.

**3. Choose an option**

Review the data or days added and the price.

**4. Review the order**

A top-up is a separate purchase with its own payment and receipt.

**5. Pay**

After successful payment, 2Chip applies the package to the existing eSIM profile.

## What gets added

### Fixed-data plan

A top-up can add more data and more validity.

When the result can be calculated reliably, 2Chip may show what you have now, what will be added, and the resulting balance.

### Daily or unlimited plan

A top-up adds **days of validity**.

The daily high-speed allowance does not automatically increase unless the selected package specifically says otherwise.

## How long application takes

After successful payment, 2Chip allows up to **2 minutes** for the top-up to be applied.

While that window is still normal, check the current order status instead of opening a support request.

If the package is not applied within 2 minutes:

* the top-up is treated as unfulfilled;
* 2Chip automatically starts a full refund of the amount actually paid;
* a used promo code is restored after the successful refund with a new 6-month validity period.

## Do I need to reinstall the eSIM?

No.

A successful top-up is applied to the existing profile:

* no new QR code;
* no reinstall;
* no separate new eSIM.

## After final expiry

Top-up may no longer be available after the eSIM or package finally expires.

2Chip only shows Top up when it is actually available for that eSIM.

## Something went wrong

If the paid top-up is still being applied, wait for the final order status.

If an automatic refund has already started, do not create a second refund request.

For another issue, open support from the related eSIM or order so the context is attached automatically.

> [card] [Data and validity](https://help.2chip.app/en/using-esim/managing-data.md)
>
> Understand remaining data and plan status.

> [card] [Cancellation and refunds](https://help.2chip.app/en/purchases/refunds.md)
>
> When cancellation is possible and what happens with technical issues.


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